On 18 July a lorry drove into the back of my new car, scraped & gouged rear quarter, door, wheel & bumper. Annoying as I'd only had it 2 weeks. Hastings sent a truck which took my car to their chosen repairer & Hastings organised a hire car for me. It took a week to get authority to do the repairs, Advantage said it would take about two weeks. They did the work, finished a week & a half ago & then went to get new wheel balanced & said they found the axle was bent. Then so then it would be the end of the week - last week. As I was working nights I sent hire car back last Tuesday thinking I would pick up car yesterday. I phoned & they told me they'd found the sub chassis was bent & would need further authorisation so I've just been up today to get a courtesy car from them. My car was sitting outside so I went & had a look at the work they had done so far. The welding work where they cut out old panel & put in new is invisible to me, but the paint on rear door is not of the best quality. There are blisters, the painted rear door handle appears to have black plastic showing through & rather than being shiny it is matte. On the C pillar there is a black decal surrounding the metalwork - rather than replacing this it has been masked & the resulting overspray looks like... Well, looks like *I* did it. One can clearly see the rear wheel is out of alignment, but that is work outstanding. The car is filthy inside & out, & someone has stuck a Waitrose sticker on the back. Doesn't really show great respect for my property. I pointed out the paintwork defects whilst I was there & I have phoned Hastings to tell them I am not happy with their choice of repairer. I feel that if they had properly assessed the damage initially then they could have repaired it sooner or possibly even the car would have been written off. It's getting on for 50% of the cost by now I would estimate. Their whole manner of dealing with me has left me less than confident in their abilities, once I do get my car back I will be taking it to FIAT to have it checked over. Never once have the garage phoned me to inform me of the status of my repair - I have had to phone them every time. Each time I do ring they have no idea who I am & have to look up my vehicle reg. It's been 6 weeks now. Since I bought this car it's been in the garage longer than it's been on the road. I am less than happy.